FAQ

Please read our most frequently asked questions below to see if your question could be answered immediately. If you find that your questions or concerns are not answered, please feel free to email us and we will contact you as soon as possible. 

Do you ship worldwide? 

Yes we currently ship worldwide! 

How long does it take for my order to arrive? 

We kindly ask that you allow 1-3 business days for your order to be packaged and shipped. After your order is labeled and shipped, please allow 2-7 days for delivery for U.S. orders only. 

For international orders, please allow 1-10 weeks for your order to arrive. Unfortunately due to most international countries going through the customs check process, international orders take longer to deliver to their posted destinations. 

PLEASE NOTE: If your order is not shipped within 2 days of being placed, please contact us so we can correct our error for you. 

MESSAGE FOR INTERNATIONAL CUSTOMERS:

WE ARE NOT RESPONSIBLE FOR ANY CUSTOM/DUTY TAX FEES CHARGED BY YOUR LOCAL GOVERNMENT. THESE FEES ARE NOT CHARGED BY US BUT YOUR LOCAL POST OFFICE AND LOCAL GOVERNMENT INSTEAD. PLEASE CHECK IN WITH YOUR LOCAL POST OFFICE TO VIEW THEIR FEE CHART. NO REFUNDS WILL BE PROVIDED FOR THESE FEES BECAUSE THEY ARE NOT APPLIED ON OUR BEHALF NOR ARE THE FEES PAID TRANSFERRED TO OUR ACCOUNTS. 

THANK YOU.

Do you have a standard size chart? 

Unfortunately we do not have a size chart that accommodates to all our styles. For this reason, we make sure to add a unique size chart for each of the styles listed. If for whatever reason, you notice that the style you are interested in does not have a size chart, please email us so we can add it for you. 

When do you restock styles/sizes? 

Unfortunately we do not have exact dates we restock styles due to the many different suppliers/manufacturers we work with having varying restock schedules of our product's fabrics. We do have a Requested Restock List, where you can add your requests. You can simply email your requests to

contact@shopmpe.com and we will add your faves to the list. We take this list  to our fabric suppliers and requests a restock for the styles on the list. If the material or styles are already available we restock within 1-5weeks. 

**This doesn't guarantee a restock but we do make sure to ask about the requested styles.

My package was returned due to the incorrect address/ not picking up order with signature confirmation, can you reship it for free? 

Unfortunately there is a reship fee of $10 for orders that are returned due to incorrect address or orders that are not picked from local post office with signature confirmation. Unfortunately we are not refunded the postage cost for the first package shipment and cost us two fees for a reshipment. Due to an excess amount of orders being returned for these two reasons, we will no longer be reshipping packages at no cost. There will be a fee of $10 for reshipments. We ask that you double check shipping addresses before placing an order to avoid any additional costs. We also ask that you please check tracking details for orders of large amounts because they include signature confirmation and may need to be picked up at your local post office. Thank you for your kind cooperation and understanding.

For any additional questions please email us at

contact@shopmpe.com

Thank you for all the kind support!